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Customer Support Tickets Hub
- by Bodanius
- From $4.99/month. Free trial available.
- by Bodanius
- From $4.99/month. Free trial available.
Manage customer support tickets from one central hub. Track issues, respond faster with email notifications, and keep customers happy.
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About the Customer Support Tickets Hub
Customer Support Ticket helps merchants manage customer issues through a centralized helpdesk system. Customers can create support tickets directly from their order status page, with all tickets organized on a dedicated Support Ticket page in their customer account. Each ticket automatically includes attached files and complete order details for faster resolution.
Merchants can track, view, and manage all support tickets from a single dashboard, making it easy to stay organized and respond quickly. Both customers and merchants receive real-time email notifications for ticket updates, ensuring everyone stays informed throughout the resolution process. This efficient ticket management system helps reduce payment disputes and improves overall customer satisfaction by keeping communication clear and organized.
Launched: March 2, 2026
Key features
- Customers can create tickets directly from order status page in customer account
- Support Ticket page in the customer account
- Tickets include attached files and complete order details automatically
- Track, view, and manage all tickets from a single place efficiently in shop.
- Customers and merchants get real-time email notifications for ticket updates.
Integrations with:
- Customer accounts,
- Shopify Admin
Category:
Pricing of Customer Support Tickets Hub
Starter
$4.99 / month
or $49.99/year and save 17%
- 150 Tickets/month
- No Agent seats
- Email notifications
- 5MB x 3 attachments
- Custom issue types
- Order linking
Growth
$8.99 / month
or $89.99/year and save 17%
- 400 Tickets/month
- 3 Agent seats
- Email notifications
- 10MB x 5 attachments
- Custom issue types
- Order linking
Pro
$19.99 / month
or $179.99/year and save 25%
- Unlimited Tickets
- 10 Agent seats
- Email notifications
- 20MB x 10 attachments
- Custom issue types
- Order linking
