Squid Support

by Squid Solutions B.V.
From $199/month. Free trial available.

0.0 (0)

by Squid Solutions B.V.
0.0 (0)
on
From $199/month. Free trial available.

Resolve support tickets automatically with AI that knows your orders, returns, and refunds. One inbox for email and chat with full context.

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About the Squid Support

Squid Support combines email and live chat into one shared inbox with complete Shopify order context. Every conversation shows customer details, order history, fulfillment status, tracking information, and refund records pulled live as you respond. The AI reads each support ticket, looks up the relevant order data, and drafts replies based on actual order information. Draft mode requires your approval before sending, while auto-send is optional and controlled by your refund limits, tools, and escalation rules. Handle order status questions automatically using live Shopify data. Process refunds and returns within your configured limits. The system escalates conversations to your team when human support is needed. All data is hosted in the EU and never used for model training.

Launched: October 9, 2026