Souvely: Returns and Exchanges

by Souvely
Free plan available

0.0 (0)

by Souvely
0.0 (0)
on
Free plan available

Manage returns with a customer portal. Offer exchanges and store credit to keep revenue while making returns easy for shoppers.

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About the Souvely: Returns and Exchanges

Souvely provides a complete returns and exchanges solution for Shopify merchants. Customers can easily submit return requests through a self-service portal where they look up orders, select items, add photos, and choose their preferred resolution—whether that's a refund, store credit, or product exchange. Merchants get a full workflow inside Shopify to review and process return requests efficiently. Set up custom eligibility rules including return windows, final-sale restrictions, and photo requirements. The app supports variant exchanges for the same product or Shop Now exchanges where customers can browse your entire catalog. Track your retained revenue as customers choose exchanges and store credit over refunds. The portal is customizable to match your brand, and customers can monitor their return status from submission to completion. All return management happens directly within Shopify, making it simple to approve requests, receive items, and issue resolutions.

Launched: October 28, 2026

Key features

Customer returns portal with order lookup, reasons, photos, and status tracking
Offer refunds, store credit, variant exchanges, and Shop Now product exchanges
Set return windows, final-sale rules, photo requirements, and allowed resolution
Review, approve, receive, and process return requests inside Shopify
Track refunds and revenue retained through exchanges and store credit