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Simple Chat: AI helpdesk
- by SA Inc.
- Free to install. Usage charges apply.
- by SA Inc.
- Free to install. Usage charges apply.
AI customer support for live chat and email. Tracks, changes, and cancels orders. Manages subscriptions and back-in-stock alerts.
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About the Simple Chat: AI helpdesk
Simple Chat is an AI helpdesk that handles customer support through live chat and email. The AI chatbot automatically answers questions about your products, orders, policies, and FAQs. It tracks orders, changes shipping addresses, cancels orders, and follows up on open issues without manual work. Your support team gets a unified inbox in your store admin where all chat and email conversations appear together, and staff can take over any conversation whenever needed. The app also sends back-in-stock alerts, manages product subscriptions, and drafts chargeback responses. Setup is straightforward with plain text instructions and no coding required.
Launched: December 25, 2025
Key features
- AI chatbot: answers live chat and email from your products, orders, and FAQs
- Order actions: tracks orders, changes addresses, and cancels orders
- Automated follow-ups: AI checks open orders again and updates customers
- Unified inbox: chat and email in one helpdesk; staff take over at any time
- Back-in-stock alerts and product subscriptions in the same app
Integrations with:
- Checkout,
- Customer accounts,
- Shopify Flow,
- Shopify Admin,
- Email,
- ShipHero,
- Slack
Category:
Pricing of Simple Chat: AI helpdesk
Premium
$0 / month
Plus usage charges
- Higher AI resolution rate
- Faster reponse times
- Staff admin agent
Standard
$0 / month
Plus usage charges
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
