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Simple Chat: Automated CRM
- by SA Inc.
- Free to install. Usage charges apply.
- by SA Inc.
- Free to install. Usage charges apply.
AI-powered customer support that automates ticket resolution, order tracking, and follow-ups. Unified inbox for chat and email.
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About the Simple Chat: Automated CRM
Simple Chat is an AI-powered customer support app that automates ticket resolution and follow-ups for your Shopify store. This AI assistant handles order tracking, cancellations, address changes, and back-in-stock notifications without any coding required. Configure your AI support agent using custom data, products, orders, and FAQs to deliver accurate responses. The unified inbox manages both live chat and email conversations in one admin-embedded view, making customer support simple and efficient. Automated follow-ups mean the AI re-checks orders and updates customers automatically, saving your team valuable time. Integrates with ShipHero for fulfillment data and Slack for team escalations. Provide 24/7 exceptional customer service while reducing workload with this metafield-driven CRM solution.
Launched: December 25, 2025
Key features
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Integrations with:
- Checkout,
- Shopify Admin,
- Email,
- ShipHero,
- Slack
Category:
Pricing of Simple Chat: Automated CRM
Premium
$0 / month
Plus usage charges
- Higher AI resolution rate
Standard
$0 / month
Plus usage charges
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
