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Simple Chat: Automated Support
- by SA Inc.
- Free to install. Usage charges apply.
- by SA Inc.
- Free to install. Usage charges apply.
AI-powered customer support that handles tickets, order tracking, and follow-ups automatically. Unified inbox for chat and email.
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About the Simple Chat: Automated Support
Simple Chat is an AI-powered customer support app that automatically resolves tickets and follows up with customers. This AI assistant handles order tracking, cancellations, address changes, and back-in-stock notifications without any coding required. Configure everything by text and let the AI answer questions using your custom data, products, orders, and FAQs. The unified inbox manages both live chat and email conversations in one place, embedded right in your admin. Automated follow-ups mean the AI re-checks orders and updates customers on its own, saving your team valuable time. It integrates with ShipHero for fulfillment data and Slack for team escalations. Deliver 24/7 customer support while reducing workload and improving response times.
Launched: December 25, 2025
Key features
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Integrations with:
- Checkout,
- Shopify Admin,
- Email,
- ShipHero,
- Slack
Category:
Pricing of Simple Chat: Automated Support
Standard
$0 / month
Plus usage charges
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
