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Simple Chat: AI helpdesk
- by SA Inc.
- Free to install. Usage charges apply.
- by SA Inc.
- Free to install. Usage charges apply.
AI-powered helpdesk that answers customer questions using your store data. Handles order tracking, updates, and support tickets automatically.
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About the Simple Chat: AI helpdesk
Simple Chat is an AI-powered customer support app that automatically resolves tickets and follows up with shoppers. The AI assistant handles order tracking, cancellations, address changes, and back-in-stock notifications without any coding required. Configure everything by text and let AI answer questions using your products, orders, policies, and FAQs. The unified inbox manages both live chat and email conversations in one place, embedded right in your admin. Automated follow-ups mean the AI re-checks orders and updates customers on its own. It integrates with ShipHero for fulfillment data and Slack for team escalations. Deliver 24/7 customer support while reducing your team's workload with AI that learns from your store data.
Launched: December 25, 2025
Key features
- AI Support Agent: Answers using custom data, products, orders, and FAQs.
- Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
- Automated Follow-Ups: AI re-checks orders and updates customers without staff.
- Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
- Unified Inbox: Manage chat and email conversations in one admin-embedded view.
Integrations with:
- Checkout,
- Shopify Admin,
- Email,
- ShipHero,
- Slack
Category:
Pricing of Simple Chat: AI helpdesk
Premium
$0 / month
Plus usage charges
- Higher AI resolution rate
- Faster reponse times
- Master staff agent
Standard
$0 / month
Plus usage charges
- AI Support: Answers shoppers 24/7
- Embedded App: Lives in your admin
- Order Tools: Track, edit, cancel
- Auto Follow-Ups: Recheck open issues
- Back-in-Stock: Restock alerts by email
- Unified Inbox: Chat and email in one
- Product Picks: Recommend items in chat
- Revenue Reports: See sales from chat
