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ShieldDesk
- by Approid Tech
- Free plan available. Free trial available.
- by Approid Tech
- Free plan available. Free trial available.
AI inbox that classifies customer messages, drafts replies using real order data, and auto-resolves order status queries instantly.
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About the ShieldDesk
ShieldDesk is an AI inbox that automatically processes every customer contact form message. The app classifies message intent, fetches real order data from your store, and drafts professional replies. Order status queries get auto-resolved instantly with live tracking, without human involvement. The AI detects and filters spam and abuse messages. Draft replies are generated using actual order history from your Shopify store. Track tickets saved, hours saved, and money saved each month through the built-in savings dashboard.
Launched: May 18, 2026
Key features
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
- Dashboard shows tickets and hours you have saved
Integrations with:
- Shopify Admin
Category:
Pricing of ShieldDesk
Free
Free
- 50 messages per month
- AI classification
- Draft replies
Starter
$9 / month
- 1000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
Pro
$19 / month
- 5000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
- Priority support
Business
$49 / month
- 20000 messages per month
- AI classification
- Draft replies
- Auto-resolve order queries
- Priority support
- Dedicated onboarding
