Sevidesk
- by Sevidesk Inc.
- Free plan available. Free trial available.
- by Sevidesk Inc.
- Free plan available. Free trial available.
Affordable helpdesk with AI chatbot, live chat & ticketing. Bring your own OpenAI key to save. Auto-resolve tickets or hand off to agents.
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About the Sevidesk
Sevidesk delivers enterprise-grade live chat, multi-channel ticketing system, and AI chatbot at transparent, affordable pricing. The helpdesk manages all customer interactions in one unified interface with automated ticket routing to the right agent or team.
What makes it different? Bring your own OpenAI API key to buy AI wholesale directly from OpenAI. The AI Agent handles routine questions like "Where is my order?" autonomously from start to finish, while smoothly transferring complex issues to live agents.
Features include AI Reply Suggester for faster, more consistent responses, smart automations that work 24/7, and both Hybrid and Full Auto modes for the AI chatbot. This shared inbox solution combines helpdesk ticketing with intelligent automation to resolve customer support tickets efficiently.
Launched: September 22, 2026
Key features
- Help desk—manage all customer interactions in a unified, easy-to-use, interface
- Auto-Assign Tickets—automatically route tickets to the appropriate agent or team
- AI Reply Suggester—amplify speed, quality, and consistency in agent replies
- Automations—your invisible assistant who never sleeps and never misses a ticket
- Autonomous ticket resolution—Sevidesk AI Agent handles support end-to-end
Integrations with:
- Microsoft Teams,
- Slack,
- Stripe,
- Zapier
Pricing of Sevidesk
Starter
Free
- Core ticketing
- Basic CRM
- Email support channel
- Ticket management
Growth
$19 / month
or $200.64/year and save 12%
- Everything in Starter
- AI response suggester (Mini AI models)
- Ticket auto-routing & Knowledge Base
- Pre-written responses
- RBAC (3 roles out-of-the-box)
- Business hours
- Automations & Integrations
- Reporting & analytics
Professional
$49 / month
or $517.44/year and save 12%
- Everything in Growth
- Unlimited AI instruction sets
- GPT-4o (best quality model)
- SLA management
- Multi-channel support
- AI Chatbot
- Custom roles & permissions
- Priority support from Sevidesk