SequenceFlow Support

by SequenceFlow
From $79/month. Free trial available.

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by SequenceFlow
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on
From $79/month. Free trial available.

Answer customer support emails faster with AI-powered drafts that include order details, tracking, and status—all in your brand voice.

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About the SequenceFlow Support

SequenceFlow Support connects your support mailbox to Shopify orders, helping you answer customer emails faster. When customers ask "where is my order?", the app finds the right order, reads the fulfilment status and tracking information, then writes a reply draft in seconds. Works with Gmail or any IMAP/SMTP mailbox you already use. Each draft includes the customer's order details and tracking, written in your brand's tone of voice and the customer's language. You review and approve every reply before sending—nothing goes out without your permission. The app uses your FAQ, return policy and product information as a knowledge base to create accurate responses. It only needs read-only access to your orders, so your store data stays safe and unchanged. Reply to support emails with one click while maintaining full control over customer communication.

Launched: October 19, 2026