RMS Chat Assistant (AI)

by RMS
Free plan available. Free trial available.

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by RMS
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on
Free plan available. Free trial available.

AI-powered chat assistant that answers customer questions 24/7 using your real catalog, policies, and inventory data.

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About the RMS Chat Assistant (AI)

RMS Chat Assistant answers customer questions instantly on your storefront, even at 2am when you're asleep. Using your real catalogue, policies, and live inventory, it handles common questions like "Where's my order?" or "Do you have this in blue?" without scripts. The AI assistant reduces support tickets by providing upfront answers to customers. When complex questions arise, it escalates via email or WhatsApp to your store team. The app integrates with your WhatsApp Business Account, handing over chats directly to team members. Features include multi-language chat support and 5-minute setup with no coding required. Customers get immediate answers instead of waiting 24 hours, while you get your evenings back.

Launched: March 19, 2026

Key features

Reduce support tickets. With upfront answers, customers have all information.
Email & WhatsApp escalation to store team for complex questions.
Integrates with your WhatsApp Business Account for live escalation to your team.
Multi-language chat support.
5-minute setup, no coding required.