RMS Chat Assistant (AI)

by RMS
Free plan available. Free trial available.

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by RMS
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on
Free plan available. Free trial available.

AI assistant answers customer questions 24/7 about products, shipping, and returns with seamless WhatsApp handover to your team.

Install from Shopify App Store

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About the RMS Chat Assistant (AI)

Turn window shoppers into buyers with an intelligent AI assistant on your product pages. Customers get instant answers about products, shipping, returns, and policies — 24/7, no waiting required. The AI assistant learns your store's information and responds in your brand's voice. Complex questions seamlessly escalate to your team through WhatsApp Business Account integration, enabling live chat handover to your team members. Reduce support tickets with upfront answers that give customers all the information they need. Features include multi-language chat support and 5-minute setup with no coding required.

Launched: March 19, 2026

Key features

Reduce support tickets. With upfront answers, customers have all information.
Escalation to store team for complex questions.
Integrates with your WhatsApp Business Account for live escalation to your team.
Multi-language chat support.
5-minute setup, no coding required.

Integrations with:

Shopify Admin,
WhatsApp Business Account

Category:

Chat Store management

Pricing of RMS Chat Assistant (AI)

Free

25 conversations per month
Single language support
2 assistant personalities
Live handover to WhatsApp agent
Basic analytics
Assistant supports products only

Starter

$19 / month

or $190/year and save 17%

500 conversations per month
Single language support
Escalation to support team
Live handover to WhatsApp agent
Custom assistant personality
Advanced analytics
Assistant supports products only
Smart model routing

Free trial available

Growth

$49 / month

or $490/year and save 17%

2,500 conversations per month
Multi-language support
Escalation to support team
Live handover to WhatsApp agent
Custom assistant personality
Advanced analytics
Assistant supports products & collection

Free trial available

Enterprise

$99 / month

or $990/year and save 17%

10,000 conversations per month
Multi-language support
Escalation to support team
Live handover to WhatsApp agent
Custom assistant personality
Advanced analytics
Priority support
Assistant supports products & collection

Free trial available

Install from Shopify App Store