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ReturnSort
- by ReturnSort
- From $49/month. Free trial available.
- by ReturnSort
- From $49/month. Free trial available.
Organize return requests from orders, review policy decisions, and manage cases with team tools—all in one place.
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About the ReturnSort
ReturnSort helps merchant teams manage return requests directly from store orders in one organized place. Create return cases from order items, attach evidence, and track each request through a clear status workflow. The app reviews policy decisions with versioned return windows so you can see if requests fit your rules.
Team tools let you use rule-based categorization, assign cases to team members, and apply batch updates to save time. Advanced features include brand-specific policy versions, service reminders, and return trend reports to spot patterns.
Merchants handle all customer contact, refunds, and exchanges through their existing systems—ReturnSort focuses on organizing and tracking return cases, not sending messages or processing refunds.
Launched: September 28, 2026
Key features
- Create return cases from existing order items and attach evidence.
- Review policy decisions with versioned return windows.
- Assign cases in a team queue; review service reminders and trends.
Category:
Pricing of ReturnSort
Starter
$49 / month
- 150 cases per 30-day billing window
- 10 cases in eligible 3-day trial
- Order-based intake and policy review
- Up to 3 evidence files, 5 MB each
- CSV export; no automatic refunds
- Single-brand policy; no team queue
Growth
$69 / month
or $690/year and save 17%
- 600 cases per anchored monthly window
- Monthly or annual billing; no trial
- Rule-based case categorization
- Team assignment and bulk status updates
- Evidence, policy review and CSV export
- Single-brand; no Pro service reports
Pro
$149 / month
or $1,490/year and save 17%
- 2,000 cases per anchored monthly window
- Monthly or annual billing; no trial
- All Growth assignment and bulk tools
- Brand-specific versioned policies
- Service targets and in-app reminders
- Return reason and weekly trend reports
- CSV export; no automatic refunds
