ReturnSage AI Return Decisions
- by CGN Media Group LLC
- From $49/month. Free trial available.
- by CGN Media Group LLC
- From $49/month. Free trial available.
AI-powered return decisions with policy citations. Approve, exchange, deny, or escalate returns based on customer context and your rules.
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About the ReturnSage AI Return Decisions
ReturnSage uses AI to make smart return decisions for your Shopify store. Instead of basic rule engines that only check dates, this app reads your full return policy and considers order history, customer lifetime value, and specific circumstances. For each return request, you get a clear recommendation: approve, exchange, store credit, deny, or escalate. The AI provides plain-English reasoning with cited policy clauses, confidence scores, and risk flags so you understand exactly why it suggests each decision. It even drafts customer replies in your brand voice. Perfect for handling edge cases like high-value customers slightly past your return window or defect claims that need exceptions. Every decision is logged in an exportable audit trail. You stay in control with one-click approvals while the AI handles the complex analysis.
Launched: July 2, 2026
Key features
- AI decision on every return: approve, exchange, credit, deny, or escalate
- Plain-English reasoning with cited policy clauses and ranked risk flags
- Draft reply in your brand voice plus an exportable decision audit log
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Pricing of ReturnSage AI Return Decisions
Starter
$49 / month
Growth
$149 / month
Scale
$399 / month