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Crate ‑ Returns & Exchanges
- by Ecommerce
- From $24.99/month
- by Ecommerce
- From $24.99/month
Self-service return portal that lets customers request returns instantly. Manage approvals, configure refunds, and track return analytics.
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About the Crate ‑ Returns & Exchanges
This app gives your customers a self-service return portal where they can request returns without contacting support. Customers simply enter their order number and email to start the return process through a branded portal that matches your store's colors.
You get a dashboard to review, approve, or deny return requests. Configure your refund options including percentages, fixed amounts, store credit, or exchanges. Set return windows that work for your business and enable auto-approval for hands-off processing when needed.
Return analytics help you track patterns by product and reason, so you can understand why customers return items and work to reduce future returns. The app is fully GDPR and CCPA compliant, keeping customer data protected.
Launched: December 15, 2025
Key features
- Self-service return portal with your brand colors
- Dashboard to manage and approve return requests
- Configurable refund options: percentage, fixed amount, store credit, exchanges
- Return analytics to track patterns by product and reason
- Auto-approval option for hands-off processing
Integrations with:
- Shopify Admin
Category:
Pricing of Crate ‑ Returns & Exchanges
Starter
$24.99 / month
- Up to 50 Returns
Advanced
$49.99 / month
- Up to 110 Returns
Pro
$99.99 / month
- Up to 400 Returns
