Crate
- by Ecommerce
- From $24.99/month
Self-service return portal for your customers. Reduce support tickets and process returns faster with automated workflows.
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About the Crate
Crate gives your customers a self-service return portal to request returns without contacting support. The branded returns portal lets customers enter their order number and email to initiate return requests on their own.
Merchants get a dashboard to review, approve, or deny each return request. Configure your refund options including percentages, fixed amounts, store credit, or exchanges. Set return windows that work for your business and enable auto-approval for hands-off processing.
Return analytics help you track patterns by product and reason so you can understand why customers return items and reduce future returns. Customize the portal with your brand colors for a consistent customer experience.
Fully GDPR and CCPA compliant to protect customer data and privacy.
Key features
- Self-service return portal with your brand colors
- Dashboard to manage and approve return requests
- Configurable refund options: percentage, fixed amount, store credit, exchanges
- Return analytics to track patterns by product and reason
- Auto-approval option for hands-off processing
Pricing of Crate
Starter
$24.99 / month
- Up to 50 Returns
Advanced
$49.99 / month
- Up to 110 Returns
Pro
$99.99 / month
- Up to 400 Returns
