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TrackBack ‑ Smart Returns
- by Digit Mania
- Free plan available
- by Digit Mania
- Free plan available
Manage returns, refunds, exchanges, and store credits with a self-service portal. Automate emails, set policies, and track analytics.
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About the TrackBack ‑ Smart Returns
TrackBack delivers a complete returns portal for your Shopify store, making refunds, exchanges, and store credits simple to manage. Customers use the self-service portal to look up orders, select items, choose return reasons, and pick their preferred refund type. You review each request from one dashboard and approve, reject, or process refunds through the platform's API.
Automated emails keep customers informed throughout every stage of the return process. Configure return windows, block specific SKUs, set up auto-approval rules, and customize email templates to match your policies. The built-in analytics dashboard tracks return volume, top return reasons, and refund totals over time, giving you clear insights into your store's return trends.
Launched: May 27, 2026
Key features
- Self-service customer portal accessible directly from your online store
- Process refunds, store credits, and exchanges from one dashboard
- Automated emails for every stage of the return process
- Customizable return reasons, policies, and email templates
- Analytics dashboard tracking return volume, reasons, and refund trends
Category:
Pricing of TrackBack ‑ Smart Returns
Free
Free
- Customer return portal
- Email notifications
- Basic analytics
- Up to 10 returns/month
Starter
$19 / month
or $182/year and save 20%
- 100 returns / month
- Custom branding & logo
- Advanced analytics
- Email templates
- Priority support
- Everything in Free
Pro
$49 / month
or $470/year and save 20%
- Unlimited returns
- Live chat with customers
- API access & webhooks
- Custom return reasons
- White-label portal
- Everything in Starter
