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Return Wise: Return & Exchange
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
Self-serve return portal with exchanges and bonus store credit to keep revenue. Automate returns, reduce refunds, and increase retention.
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About the Return Wise: Return & Exchange
Return Wise helps shoppers open returns themselves through a self-serve portal on your store or in Shopify customer accounts. Customers see exchange options or store credit with an optional bonus before getting a cash refund, helping you retain more revenue.
Manage all pending returns in one approval queue and track key metrics like refund volume, store credit issued, and retention rate through built-in analytics. Configure your return window, eligibility rules, fees, and return labels once—AI can even draft return rules from your existing policy.
Paid plans unlock exchanges for different sizes, colors, or any product in your store, plus bonus store credit incentives, custom rules, return labels, photo requirements, and automatic restocking. Choose monthly billing or pay-per-return pricing; billing stops when you uninstall.
Additional features include returnless refunds under a value cap, return labels through your Shippo, EasyPost, or ShipStation account, and risk scores to flag repeat returners with options to hold or block returns automatically.
Launched: May 25, 2026
Key features
- Refund to store credit, with a bonus you set by rule to keep the revenue
- Exchanges for a different size or color, or any product in your store
- Return labels on your own Shippo, EasyPost, or ShipStation account
- Returnless refunds under a value cap — refund without paying return shipping
- Flag repeat returners with risk scores; hold or block returns automatically
Integrations with:
- Customer accounts
Category:
Pricing of Return Wise: Return & Exchange
Free
Free
- 5 returns per month
- Store credit & original-payment refunds
- Returns in Shopify customer accounts
- Self-serve return portal (English)
- Instant store credit on approval
- Return tracking & status timeline
Flex
$0.99 / month
Plus usage charges
- 5 returns included every month
- Pay per return after that
- Everything in the Growth plan
Starter
$19.99 / month
Plus usage charges
- 50 returns per month
- Unlimited rules + AI policy drafting
- Bonus store credit incentives
- Same-product exchanges
- Prepaid labels via your carrier account
- Portal & emails in 8 languages
- Photo uploads, restock & audit trail
- Custom branding, no Return Wise footer
Growth
$49.99 / month
Plus usage charges
- 200 returns per month
- Advanced rule conditions & actions
- Abuse blocking, thresholds & alerts
- Auto-offer labels: free/paid/self-ship
- Rule-driven automatic refunds
- Keep-it & returnless refund offers
- Return & restocking fee rules
- "Shop the store" exchanges + bonuses
Pro
$99.99 / month
Plus usage charges
- 400 returns per month
- Lowest overage rate ($0.15/return)
- Audit log CSV exports
- AI photo evaluation of return uploads
- Manager approvals & staff roles
- AI return-reason insights
- Advanced analytics
- Priority support
