Return Wise: Return & Exchange

Shoppers can open returns themselves right on your store or through Shopify customer accounts. They'll see options for exchanges or store credit with an optional bonus before getting a cash refund. This helps keep more revenue in your business. Manage all pending returns from one queue and track important metrics like refund volume, store credit issued, and retention rate. Check any return's status on a tracking timeline. AI drafts return rules based on your existing policy. Features include refunds to store credit with customizable bonuses, exchanges for different sizes, colors, or any product, return labels through your Shippo, EasyPost, or ShipStation account, returnless refunds under a set value, and risk scores to flag repeat returners with automatic hold or block options. Everything ships on the Founding plan. Stores that install during the founding window keep this pricing as long as the app stays installed.