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Return Wise
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
- by BrightLayer Lab LLC
- Free plan available. Usage charges apply. Free trial available.
Self-serve return portal with store credit bonuses. Keep more revenue from refunds and reduce return costs.
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About the Return Wise
Return Wise provides merchants with a self-serve return portal and review queue for managing customer returns. Customers can select store credit with an optional bonus incentive or request a refund to their original payment method. Merchants control return windows, eligibility requirements, and bonus rules that the portal automatically applies.
The app includes an AI assistant that drafts return rules from your written policy, making setup straightforward. A built-in rules engine handles return eligibility and bonus payouts, while abuse detection monitors return frequency thresholds. Analytics track return volume, revenue retained through store credit, and credit usage patterns. By offering store credit bonuses, merchants keep more revenue that would otherwise be lost to refunds.
Launched: May 25, 2026
Key features
- AI assistant that drafts return rules from your written policy
- Store credit refunds with configurable bonus incentives
- Rules engine for return windows, eligibility, and bonus payouts
- Abuse detection with configurable return-frequency thresholds
- Analytics for return volume, revenue retained, and credit usage
Category:
Pricing of Return Wise
Free
Free
- 5 returns per month
- Store credit & original-payment refunds
- English customer portal
- Self-serve customer return portal
Starter
$14.99 / month
Plus usage charges
- 50 returns per month
- Bonus store credit
- One-click original-payment refunds
- Retention dashboard
- Basic rule engine (up to 4 rules)
- Customer photo uploads
- Same-item exchange requests
- Spanish & Portuguese portal
Growth
$49.99 / month
Plus usage charges
- 200 returns per month
- Unlimited return rules
- Abuse flags & blocking
- Audit trail
- AI policy assistant
- Custom translations
Pro
$99.99 / month
Plus usage charges
- 400 returns per month
- Lowest overage rate ($0.15/return)
- Audit log CSV exports
- Priority support
