News
Shopify SEO
Shopify development
ResolvePilot
- by Fleeta Limited
- Free plan available
- by Fleeta Limited
- Free plan available
Handle order issues, returns, refunds and payment disputes with AI-powered evidence tools and merchant-reviewed decisions.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the ResolvePilot
ResolvePilot centralizes customer issues, returns, refunds, and Shopify Payments dispute evidence in one workspace. The app uses verified order data and policy facts to classify cases, flag missing evidence, and draft customer messages. Every contact and financial action requires merchant review and approval before processing. Deterministic safety rules automatically block unsafe refunds, while audit history tracks all decisions. Merchants can triage customer issues with AI assistance, manage conversations alongside evidence, and approve returns with built-in safety checks. All dispute evidence and case details stay organized in a single evidence-first workspace.
Launched: August 26, 2026
Key features
- Triage customer issues with grounded AI and merchant approval
- Keep customer conversations and evidence in one case workspace
- Approve returns and refunds with deterministic safety checks
Integrations with:
- Customer accounts,
- OpenAI
Category:
Pricing of ResolvePilot
Free
Free
- 3 lifetime managed cases
- Customer issue and case workspace
- Merchant-reviewed AI drafts
Starter
$9 / month
- 10 managed cases each month
- All Free plan capabilities
- Return and refund approvals
Growth
$19 / month
- 50 managed cases each month
- All Starter plan capabilities
- Automation and analytics controls
Scale
$49 / month
- 250 managed cases each month
- All Growth plan capabilities
- Higher-volume resolution operations
