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ResolveAI
- by Das Group
- Free plan available
- by Das Group
- Free plan available
Automate order support with AI that follows your refund and return policies. Test guardrails, enforce limits, and escalate exceptions safely.
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About the ResolveAI
ResolveAI helps you test and enforce guardrails for order support, returns, and refunds in your Shopify store. The app checks orders against your return rules, refund limits, and merchant policies before any support workflow can resolve a case. Handle routine order and refund tickets within your configured guardrails while risky exceptions automatically escalate with full context. You can simulate refund and return guardrails, enforce refund limits and return windows, and escalate high-value or out-of-policy cases. Every AI decision is logged for review, giving you complete visibility into your support operations.
Launched: April 17, 2026
Key features
- Resolve order, return, and refund tickets
- Simulate refund and return guardrails
- Enforce refund limits and return windows
- Escalate high-value and out-of-policy cases
- Review every AI decision in a log
Pricing of ResolveAI
Free
Free
- 50 conversations/month, AI-powered
Growth
$19 / month
- Unlimited conversations per month
- Auto-refund processing within rules
- Full return and order action support
- Decision log and exception queue
- Configurable guardrails and exclusions
- Priority email support
