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Reponse: Chat/Support/Loyalty
- by Shmore
- From $39/month. Usage charges apply. Free trial available.
- by Shmore
- From $39/month. Usage charges apply. Free trial available.
Live chat, support tickets, and loyalty rewards in one app. Answer shoppers, resolve requests, and reward customers from your Shopify admin.
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About the Reponse: Chat/Support/Loyalty
Reponse brings customer experience management directly into your Shopify admin with a complete solution for live chat, support tickets, and customer loyalty. The shared inbox supports unlimited human live chat and lets you add as many team members as needed. Handle support tickets with assignment, SLA tracking, and saved replies to keep your team organized. AI agents work from day one to guide shoppers through checkout, track orders, process returns right in the chat, sort incoming tickets, and draft replies. Your team can take over conversations at any time. Build customer relationships with detailed profiles, segments, loyalty points, and referral programs all in one place.
Launched: October 2, 2025
Key features
- Shared inbox with unlimited human live chat
- Tickets with assignment, SLA and saved replies
- Order tracking and returns handled right in the chat
- Customer profiles, segments, loyalty points and referrals
- AI agents that guide shoppers, sort tickets and draft replies
Integrations with:
- Customer accounts,
- Shopify Flow
Pricing of Reponse: Chat/Support/Loyalty
1,000 AI actions
$39 / month
Plus usage charges
- 1,000 AI actions included each month
- 14-day free trial, up to 500 actions
- Then $0.05 per extra AI action
- 1 action = 1 customer served or 1 draft
- All AI agents, unlimited team seats
3,000 AI actions
$99 / month
Plus usage charges
- 3,000 AI actions included each month
- 14-day free trial, up to 1,500 actions
- Then $0.05 per extra AI action
- 1 action = 1 customer served or 1 draft
- All AI agents, unlimited team seats
10,000 AI actions
$249 / month
Plus usage charges
- 10,000 AI actions included each month
- 14-day free trial, up to 5,000 actions
- Then $0.05 per extra AI action
- 1 action = 1 customer served or 1 draft
- All AI agents, unlimited team seats
