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ReplyFront AI Chat & Helpdesk
- by ASYMAX
- Free plan available. Free trial available.
- by ASYMAX
- Free plan available. Free trial available.
AI chat and helpdesk that automates customer support. Answer questions faster from one inbox with AI and live chat combined.
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About the ReplyFront AI Chat & Helpdesk
ReplyFront helps Shopify merchants manage customer conversations from a single helpdesk inbox. This AI chat and live chat solution answers common customer questions automatically, reducing manual support work for your store.
The app handles product questions, order inquiries, shipping details, returns, and FAQs without human intervention. When the AI chat cannot resolve a conversation, it seamlessly hands off to your support team through the live chat inbox.
Merchants can customize the chat widget to match their store branding while the AI replies to customers instantly. Your team takes over complex support requests while routine questions get answered faster. ReplyFront combines automated AI chat with human support to improve customer service efficiency for Shopify stores.
Launched: May 22, 2026
Key features
- AI chat replies to common customer questions automatically.
- Live chat inbox lets your team take over conversations.
- Order, product, shipping and return questions can be handled faster.
- Custom chat widget can match your store branding.
- Human handoff keeps complex support requests with your team.
Integrations with:
- Email,
- Instagram,
- Messenger,
Pricing of ReplyFront AI Chat & Helpdesk
Free Plan
Free
- 200 AI replies / month
- 1,000 conversations / month
- 10 knowledge base entries
- 1 team seat
- Web chat widget
Starter Plan
$9 / month
- 1,000 AI replies / month
- 1,500 conversations / month
- 20 knowledge base entries
- 1 team seat
- Visual flow builder
- Customizable chat widget
- Email support
Pro Plan
$39 / month
- 15,000 AI replies / month
- 20,000 conversations / month
- 100 knowledge base entries
- 10 team seats
- Broadcasts and campaigns
- AI Vision
- Remove ReplyFront branding
Scale Plan
$149 / month
- 50,000 AI replies / month
- 100,000 conversations / month
- 1,000 knowledge base entries
- Unlimited team seats
- Broadcasts and campaigns
- Messenger, Instagram, WhatsApp
- AI Vision
- Priority support
