GetReplyed.io Connect

GetReplyed.io Connect automatically answers customer support emails using real order data from your Shopify store. The app connects to your support inbox and finds orders by email address, then replies with accurate tracking information, delivery status, and your actual return policies. You configure your store policies once, and the agent uses only those rules to respond. If a rule isn't set, it won't make anything up—it passes the ticket to you instead. Start in suggest mode to review every draft reply, then switch to automatic mode when you're confident. The app warns you when your settings don't match published policies, escalates complex tickets for your review, and sorts open tickets by chargeback risk so you handle urgent cases first. It even builds chargeback evidence dossiers ready for dispute submission.