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Repair & Service Ops by VZLAB
- by vzlab
- Free plan available. Free trial available.
- by vzlab
- Free plan available. Free trial available.
Manage service tickets, collect deposits, and let customers track repair status online. Perfect for repair shops, tailors, and cleaners.
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About the Repair & Service Ops by VZLAB
Service Ops is a ticket management system designed for service businesses like repair shops, tailors, dry cleaners, and jewelers. Create and track service tickets with customizable workflow steps that match your intake-to-delivery process. Collect deposits and payments through draft orders directly within the system. Customers receive shareable status links to check their ticket progress online without needing to call your shop. The app integrates with Shopify POS for in-person ticket creation and lets you add status lookup blocks to your storefront. Perfect for managing service workflows from the admin panel or point of sale.
Launched: May 11, 2026
Key features
- Create and track service tickets with customizable workflow steps
- Collect deposits and payments via draft orders
- Share status links with customers for progress tracking
- Integrates with POS for in-person ticket creation
- Add status lookup blocks to your storefront
Integrations with:
- Shopify POS,
- Shopify Admin,
- POS,
- Resend
Category:
Pricing of Repair & Service Ops by VZLAB
Free
Free
- Tickets per month: 20
- Staff accounts: 1
Pro
$9 / month
or $95/year and save 12%
- Tickets per month: 300
- Staff accounts: 3
- Deposits, invoicing, tax and discounts
- Shopify POS extension
- Two-way customer messaging
- Booking page, QR sign and deposit at boo
Business
$29 / month
or $295/year and save 15%
- Tickets per month: Unlimited
- Staff accounts: 10
- AI tokens per month: 500,000
- Campaign contacts: 200
- SMS notifications
- AI drafting and smart intake
- Reminders, review requests and warranty
- Analytics and reports
Enterprise
$59 / month
or $595/year and save 16%
- Staff accounts: Unlimited
- AI tokens per month: 3,000,000
- Campaign contacts: 1,000
- B2B companies, Net terms and PO numbers
- SLA tracking
- Technician commissions
- White-label (our branding removed)
