Remora

by Switch Research
Free plan available

0.0 (0)

by Switch Research
0.0 (0)
on
Free plan available

AI-powered helpdesk that manages support tickets with smart reply drafts and complete order context for faster customer service.

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About the Remora

Remora is an AI-native helpdesk built for Shopify merchants to manage support tickets efficiently. Every conversation includes full order context, customer details, and tracking information right in your inbox. AI automatically classifies incoming tickets and drafts replies for your team to review before sending—keeping humans in control. Handle refunds, cancellations, and discount codes directly from the ticket without switching tabs. The unified inbox supports email tickets with real-time updates, team assignments, internal notes, and collision detection to prevent duplicate responses. Use macros to speed up common replies and build a knowledge base to help customers help themselves. CSAT surveys let you measure customer satisfaction after each interaction.

Launched: May 4, 2026

Key features

Unified inbox with full Shopify order, customer, and tracking context
AI ticket classification and draft replies with human-in-the-loop approval
Process refunds, cancellations, and discounts without leaving the inbox

Category:

Helpdesk Store management

Pricing of Remora

Free

Unlimited tickets
AI classification
50 AI draft replies
Shopify integration
Email integration
CSAT surveys
Analytics dashboard

Starter

$29 / month

or $290/year and save 17%

Everything in Free
500 AI draft replies
Email support

Free plan available

Pro

$79 / month

or $790/year and save 17%

Everything in Free
3000 AI draft replies
Priority support