Reclaim: AI Support Agent

by CGN Media Group LLC
From $29/month. Free trial available.

0.0 (0)

by CGN Media Group LLC
0.0 (0)
on
From $29/month. Free trial available.

AI triages support tickets, drafts replies from real order data, and escalates risky refunds to keep your store protected.

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About the Reclaim: AI Support Agent

Reclaim is an AI support agent that reads every inbound support ticket and matches it to the real Shopify order. The app auto-triages tickets by intent, sentiment, and urgency, then drafts brand-voice replies grounded in actual order data, tracking information, and refund history. Built-in refund guardrails enforce your policy and escalate risky or out-of-policy requests to a human agent. You can run Reclaim in shadow mode to review all responses, use assisted mode for one-click sends, or enable autonomous mode to let it resolve within-policy tickets automatically.

Launched: July 6, 2026