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Pause: AI Customer Feedback
- by Pause
- Free plan available
- by Pause
- Free plan available
Understand why shoppers don't buy. AI asks the right questions at the right moment, then groups answers into themes automatically.
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About the Pause: AI Customer Feedback
Pause asks shoppers the right question at the right moment to help you understand why they don't buy. Simply tell the app what you want to learn in plain English, and AI writes the questions for you. Unlike most feedback tools that only survey customers who complete purchases, Pause captures insights from shoppers who browse and leave without buying.
The app automatically asks questions at six key shopper moments, then groups all responses into clear themes with real quotes behind them. Questions improve over time as the AI replaces ignored answer options with patterns from what shoppers actually type. You'll get text and voice feedback organized by themes, plus a daily AI digest covering all your goals—no survey building required.
Launched: May 25, 2026
Key features
- Type a goal. AI writes and asks the questions
- Questions sharpen themselves over time
- Text & voice, grouped into themes
- Asks at six shopper moments
- Daily AI digest across all goals
Integrations with:
- Customer accounts,
- Shopify Admin
Category:
Pricing of Pause: AI Customer Feedback
Free
Free
- 50 responses per month
- 1 active goal
- AI themes with sample quotes
- Text and voice responses
- Post-purchase thank-you survey
- Post-delivery feedback emails
- All six journey moments
- Guided multi-choice answer chips
Pro
$16 / month
or $169/year and save 12%
- Unlimited responses
- Unlimited goals
- AI store-wide insights
- Daily digest email
- Self-improving questions & chips
- Per-goal AI insight summaries
- Discount rewards on exit & email
