Pause: AI Customer Feedback

by Pause
Free plan available

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by Pause
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Free plan available

Understand why shoppers don't buy. AI asks the right questions at the right moment, then groups answers into themes automatically.

Install from Shopify App Store

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About the Pause: AI Customer Feedback

Pause asks shoppers the right question at the right moment to help you understand why they don't buy. Just tell the AI what you want to learn in plain English, and it writes the questions, delivers them at the perfect time, and groups every response into clear themes with real quotes. Unlike most feedback apps that only survey customers who bought, Pause also captures insights from shoppers who browse and leave. It asks questions at six different shopper moments throughout the customer journey. The AI analyzes both text and voice responses, organizing them into themes so you can quickly spot patterns. Questions automatically sharpen over time as the system replaces answer options shoppers ignore with patterns from what they actually type. You'll get a daily AI digest across all your goals, making it easy to find out why shoppers don't convert without ever building a survey yourself.

Launched: May 25, 2026

Key features

Type a goal. AI writes and asks the questions
Questions sharpen themselves over time
Text & voice, grouped into themes
Asks at six shopper moments
Daily AI digest across all goals

Integrations with:

Customer accounts,
Shopify Admin

Category:

Surveys Store management

Pricing of Pause: AI Customer Feedback

Free

50 responses per month
1 active goal
AI themes with sample quotes
Text and voice responses
Post-purchase thank-you survey
Post-delivery feedback emails
All six journey moments
Guided multi-choice answer chips

Pro

$16 / month

or $169/year and save 12%

Unlimited responses
Unlimited goals
AI store-wide insights
Daily digest email
Self-improving questions & chips
Per-goal AI insight summaries
Discount rewards on exit & email

Free plan available

Install from Shopify App Store