Outvio Returns and Helpdesk

Name: Outvio Returns and Helpdesk
Brand: Outvio
Availability: InStock
Rating: 4.6 (27 reviews)

by Outvio
Free to install. Additional charges may apply.

4.6 (27)

by Outvio
4.6 (27)
on
Free to install. Additional charges may apply.

Automated returns, exchanges & helpdesk with unlimited tickets and agents. Live chat, order tracking, and shipping—all in one platform.

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About the Outvio Returns and Helpdesk

Outvio combines returns management, exchanges, and help desk software into one complete platform for Shopify stores. The app features a fully branded self-service portal where customers can handle returns and exchanges independently, with instant checkout for upselling opportunities. The help desk includes unlimited agents, tickets, and automations, plus a unified inbox for email, SMS, WhatsApp, and social media conversations. Live chat functionality keeps customer communication smooth across all channels. Returns features include automated refunds to store credit or gift cards, built-in pickup scheduling, and return label generation. The platform also manages your complete post-purchase workflow - from order fulfillment and shipping with 130+ carriers to branded delivery tracking and customer notifications. All ticketing, returns, exchanges, and shipping tools work together in one easy-to-use system, eliminating the need for multiple apps.

Launched: October 1, 2021

Key features

Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
HelpDesk and Ticketing software with Unlimited agents, tickets and automations
Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking