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Outvio Exchanges and Helpdesk
- by Outvio
- $4,500/year
Manage exchanges, returns, and customer support all in one platform. Full help desk with unlimited tickets, live chat, and automated workflows. Includes branded tracking and multi-channel inbox.
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About the Outvio Exchanges and Helpdesk
Manage your Shopify store's exchanges and returns with Outvio's all-in-one platform. The self-service customer portal handles returns, exchanges, and refunds while offering instant checkout for replacement items. Process store credit, gift cards, and return labels seamlessly through one interface.
The integrated help desk system combines email, SMS, WhatsApp, and social media conversations in a single inbox, complete with live chat support. Set up unlimited tickets and automated responses for better customer service.
Handle your post-purchase operations efficiently with smart fulfillment features, shipping integration with 90+ couriers, and branded delivery tracking. Everything from order management to customer communication flows through one user-friendly dashboard, making it simple to maintain professional customer service standards.
Launched: October 1, 2021
Key features
- Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
- Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
- HelpDesk and Ticketing software with Unlimited agents, tickets and automations
- Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
- Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
Pricing of Outvio Exchanges and Helpdesk
Post-checkout
$4,500 / year
- All available functionality
- Fully automated exchanges with Revenue+
- Advanced Fulfillment System Pro
- Smart Order Merging
- Production list generation
- Unlimited warehouses and carriers
- Multiuser
- Full API and webhook access
