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OrderResolve

OrderResolve

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Manage customer complaints, returns, and withdrawal requests in one place. Track cases, reply by email, and customize forms.

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  • OrderResolve Screenshot
  • OrderResolve Screenshot
  • OrderResolve Screenshot
  • OrderResolve Screenshot
  • OrderResolve Screenshot
  • OrderResolve Screenshot
  • OrderResolve Screenshot
  • OrderResolve Screenshot
  • OrderResolve Screenshot
  • OrderResolve Screenshot

About the OrderResolve

OrderResolve helps you manage customer complaints, return requests, and withdrawal notifications directly in your Shopify admin. Customers can submit requests through your store, select items from their orders, and specify return quantities. You'll see all case details in one organized list where you can review submissions, reply to customers by email, and track each case status from start to finish. The app includes a dedicated withdrawal form with a built-in confirmation step and automatic email acknowledgement to keep everything compliant. Customers can easily find their order items and choose what they want to return, making the process simple for everyone. Customize the customer-facing forms with your store's logo, brand colors, and welcome text to maintain a consistent shopping experience. All complaints, returns, and withdrawal cases stay in one place, so you can handle customer service requests efficiently without switching between different tools.
Launched: October 27, 2026

Key features

  • Handle complaints, returns and withdrawals in one case list
  • Dedicated withdrawal form with review and email acknowledgement
  • Let customers find order items and choose return quantities
  • Reply to customers by email and track case status in Shopify admin
  • Customize customer forms with your logo, colors and welcome text

Pricing of OrderResolve

Free

Free

  • In-app replies on 5 cases per month
  • Unlimited customer submissions
  • Customer form with photo uploads
  • Case overview and status management
  • Email notifications for new cases
  • Replies sent to your store email

Pro

$9.99 / month

  • In-app replies on 100 cases per month
  • All Free plan features
  • Automatic customer confirmation emails
  • Custom sender name and signature
  • Custom logo, colors and welcome text
  • Custom issue types
  • 14-day free trial

Business

$19.99 / month

  • In-app replies on 500 cases per month
  • Case overview and status management
  • Email notifications for new cases
  • Replies sent to your store email
  • Automatic customer confirmation emails
  • Custom sender name and signature
  • Custom branding and issue types
  • All Pro plan features
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