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IssueDesk
- by Fantasium Media
- Free plan available. Free trial available.
- by Fantasium Media
- Free plan available. Free trial available.
Track and resolve customer order issues like damages, returns, and refunds directly in your Shopify admin panel.
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About the IssueDesk
IssueDesk brings order issue tracking directly into your Shopify admin panel, helping you log and resolve customer problems like damages, returns, and order issues without using spreadsheets or emails. Create issues that automatically link to Shopify orders, categorize them, set priorities, and assign them to team members. The dashboard shows open issues, overdue follow-ups, and urgent items so nothing falls through the cracks. Track every update in a timeline, add notes with @mentions to collaborate with your team, and use custom categories, statuses, and fields to match your workflow. Keep your whole team in sync with automatic email notifications and resolve customer issues faster.
Launched: May 8, 2026
Key features
- Link issues directly to Shopify orders and select affected line items
- Dashboard showing open issues, overdue follow-ups, and urgent items
- Assign issues to team members with automatic email notifications
- Add notes with @mentions to collaborate and keep your team in the loop
- Custom categories, statuses, and fields to match your workflow
Integrations with:
- Shopify Admin
Category:
Pricing of IssueDesk
Free
Free
- 10 open issues
- Email notifications
- Editable categories
Starter
$9 / month
or $90/year and save 17%
- 50 open issues
- Email notifications
- Editable categories
- CSV export
- 3 attachments/issue (100MB storage)
Pro
$29 / month
or $290/year and save 17%
- 200 open issues
- Email notifications
- Editable categories
- Custom status workflows
- 10 custom fields
- CSV export
- 10 attachments/issue (500MB storage)
Business
$79 / month
or $790/year and save 17%
- Unlimited open issues
- Email notifications
- Editable categories
- Custom status workflows
- 25 custom fields
- CSV export
- 25 attachments/issue (2GB storage)
