Opus Returns & Exchanges

Opus Returns & Exchanges gives merchants a simple platform to manage returns, exchanges, replacements, refunds, and store credit all in one place. Set up takes less than 1 minute with straightforward integration. Define return windows, set eligibility rules, and create product or variant exclusions. The app supports variant exchanges, Shopify native replacements, and store credit options. Merchants can receive customer requests, review evidence, approve outcomes, track inbound packages, and inspect returned items through an intuitive interface. Track every step from initial requests to inbound parcels, inspections, and final Shopify outcomes. Opus offers a free, easy-to-understand platform designed for merchants who want to handle their return process without complexity.