OPTIS Returns & Exchanges

OPTIS Returns & Exchanges adds a branded return page to your Shopify store in your shopper's language. Customers can find their order by number and email or postal code, select items and return reasons, upload photos, then choose between refund, store credit, or exchange for another product. You can set custom return windows, restocking fees, blocklists, and auto-approval rules to manage returns efficiently. Handle warranty claims with required photos alongside regular returns. Process each request as a Shopify return with automatic restocks. Track return reasons and products through Analytics, and integrate with your warehouse tools using Shopify Flow triggers, webhooks, and REST API. The return button appears directly in customer accounts for easy access.