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Omniops
- by OmniOps
- From $25.99/month. Free trial available.
- by OmniOps
- From $25.99/month. Free trial available.
Answer shoppers' questions about your products and policies automatically, 24/7. Reduce support workload while helping customers get instant answers.
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About the Omniops
OmniOps adds a chat feature to your storefront that automatically answers shopper questions about your products and shop policies, available 24/7. The chat pulls information directly from your product catalogue and Shopify policies, including delivery, returns, and refunds. When shoppers request to speak with a person, OmniOps provides your shop's contact email. The app prioritizes privacy by never looking up orders or requesting personal details from customers. You can easily turn the chat on or off through your Shopify theme editor and review all storefront conversations within the app dashboard.
Launched: October 29, 2026
Key features
- Answers product questions from your own catalogue
- Answers delivery, returns and refund questions from your Shopify policies
- Gives shoppers your contact email when they ask for a person
- Never looks up orders or asks shoppers for personal details
- Read every storefront conversation in the app; switch it on in your theme
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Pricing of Omniops
Starter
$25.99 / month
- Every customer answered, at any hour
- 600 answered conversations a month
- Nothing else to pay
Full access
$650 / month
