News
Shopify SEO
Shopify development
New Reply – Native AI Helpdesk
- by New craft
- Free plan available
- by New craft
- Free plan available
Support customers directly in your Shopify admin. View orders, manage all channels, and reply with AI-assisted drafts in one inbox.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the New Reply – Native AI Helpdesk
New Reply brings customer support directly into your Shopify store admin. Handle email, WhatsApp, Instagram, Messenger, forms and customer account messages in one unified inbox without switching to external helpdesk software.
View customer details and order information right beside each message. Your team can assign conversations, add private notes, and see when teammates are viewing messages. AI helps prepare reply drafts, translations and labels while your support team reviews and sends each response.
Manage every support channel from inside your admin and collaborate with your team without using separate helpdesk tools.
Launched: September 15, 2026
Key features
- Run your entire customer support inbox inside your store admin
- See orders and customer context without switching to external software
- Manage every support channel from one inbox inside your admin
- Collaborate with your team without using a separate helpdesk
- Use AI for drafts, translations and labels without leaving your admin
Integrations with:
- Customer accounts,
- Shopify Flow,
- Customer accounts,
- Facebook Messenger,
- Flow,
- Instagram,
- OpenAI,
Category:
Pricing of New Reply – Native AI Helpdesk
Free
Free
- 50 tickets per calendar month
- Inbox inside Shopify Admin
- Customer and order details per ticket
- Team assignments and internal notes
- Email, forms and social channels
- AI drafts, translations and labels
Starter
$29 / month
or $290/year and save 17%
- 1,000 tickets per calendar month
- Inbox inside Shopify Admin
- Customer and order details per ticket
- Team assignments and internal notes
- Email, forms and social channels
- AI drafts, translations and labels
