NDA Order Guard
- by North Digital Axis
- Free plan available. Free trial available.
- by North Digital Axis
- Free plan available. Free trial available.
Stop shipping to customers who refused delivery before. Get alerts on risky orders before they leave your warehouse and save on wasted shipping costs.
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About the NDA Order Guard
Order Guard helps you stop shipping to customers who refused parcels before. When you ship cash on delivery, every refused delivery costs you outbound shipping, return shipping, and handling fees. Your goods come back weeks later, creating unnecessary losses.
This app keeps a record of failed deliveries so the next order from the same customer arrives with a warning instead of a surprise. Every order gets scored before you ship, with clear reasons explained in plain words. Failed deliveries are recorded automatically from your courier or scanned when parcels return to your warehouse.
Courier problems stay separate and never count against customers. Customers can respond to any record, and while a response is open, the record doesn't apply. You can join a shared network of stores delivering to your countries - it's opt-in and reversible. Track how much you lose to returned parcels and see which delivery areas fail most often.
Launched: August 14, 2026
Key features
- Every order scored before you ship, with the reason for the score in plain words
- Failed deliveries recorded automatically from your courier, or scanned on return
- A shared network of stores delivering to your countries, opt-in and reversible
- Customers can respond to a record, and the record does not apply while they do
- See how much you lose to returned parcels, and which delivery areas fail most
Integrations with:
- Shopify Flow,
- Infobip,
- MSG91,
- Resend,
- Twilio,
- Unifonic,
- WhatsApp Business
Category:
Pricing of NDA Order Guard
Starter
Free
- Your own record of failed deliveries
- Risk score on every order
- Order tagging and rules
- Customers can respond to a record
- Up to 100 orders a month
Growth
$9.99 / month
or $90.99/year and save 24%
- Everything in Starter
- Shared network with other stores
- Messages to customers in 19 languages
- Warehouse scanner for returned parcels
- Morning summary by email
- Full analytics and area breakdown
- Up to 1,500 orders a month
Scale
$29.99 / month
or $279.99/year and save 22%
- Everything in Growth
- No order limit
- Priority support