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Monastic Media AI Support
- by Monastic Media®
- Free to install. Additional charges may apply.
- by Monastic Media®
- Free to install. Additional charges may apply.
AI support that answers order status, delivery, returns and COD questions 24/7 using your live Shopify data and policy pages.
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About the Monastic Media AI Support
This AI chat agent answers customer questions about order status, delivery, COD, returns and exchanges using your live Shopify order data and policy pages. It works 24/7 on your storefront to handle where-is-my-order inquiries automatically.
Shoppers only see their order details after their email or phone number matches the order in your system. The AI pulls answers strictly from your store's published pages and policies—any response that can't be verified from your data is blocked.
When questions get tricky, the chat transfers to your team through the app's Chats tab, complete with the shopper's contact information. You can monitor store performance with built-in metrics for sales, orders, AOV, repeat buyers and conversion. Set up in the app, then activate the chat widget in your theme.
Launched: October 19, 2026
Key features
- Answers order status and tracking from live Shopify orders
- Returns, exchanges, delivery and COD answers from your own policy pages
- Shows an order only after the shopper's email or phone matches it
- Hands tricky chats to your team, with the shopper's contact, in a Chats tab
- Store view: sales, orders, AOV, repeat buyers and conversion
Integrations with:
- Checkout,
- Shopify Flow
Category:
Pricing of Monastic Media AI Support
Pay per chat
Free to install
- 50 AI-answered chats free every month
- Chats handed to your team are free
- You set the monthly spending cap
- Billed only after you approve it
