News
Shopify SEO
Shopify development
Merchant AI: Chatbots & Agents
- by Cross Digital Ltd
- Free plan available. Free trial available.
- by Cross Digital Ltd
- Free plan available. Free trial available.
AI assistant that answers questions, recommends products, tracks orders, and handles returns 24/7—trained on your store data.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Merchant AI: Chatbots & Agents
Merchant AI is an AI assistant that trains on your Shopify store data to help customers 24/7. The chatbot automatically indexes your products, collections, policies, and blog posts, refreshing whenever your catalog changes. Shoppers can ask questions and get accurate answers grounded in your store information. The AI agent recommends products, adds items to cart, looks up orders and tracking, and even starts returns—all inside the chat conversation. You control the agent's tone, refund posture, and escalation rules using plain English instructions. When the AI can't resolve an issue, it hands off to your team or helpdesk with the full transcript attached for seamless support continuity.
Launched: May 21, 2026
Key features
- Auto-syncs your products, collections, policies, and blog posts on install
- Recommends products and adds to cart inside the conversation
- Looks up orders, tracking, and starts returns without leaving chat
- Set your tone, refund posture, and escalation rules in plain English
- Hands off to email, or helpdesk with full transcript context
Category:
Pricing of Merchant AI: Chatbots & Agents
Free Plan
Free
- 20 messages / month
- 1 AI agent
- 1 team seat
- 1 MB knowledge base
- Website & file sources
Starter Plan
$25 / month
or $255/year and save 15%
- 400 messages / month
- 1 AI agent
- 2 team seats
- 15 MB knowledge base
- All source types
- Advanced analytics
Pro Plan
$79 / month
or $805.80/year and save 15%
- 3,000 messages / month
- 3 AI agents
- 5 team seats
- 30 MB knowledge base
- All source types
- Advanced analytics
Business Plan
$294 / month
or $2,998.80/year and save 15%
- 9,000 messages / month
- 5 AI agents
- 10 team seats
- 60 MB knowledge base
- All source types
- Advanced analytics
- Dedicated support
- Custom agent branding
