News
Shopify SEO
Shopify development
Mend
- by Masas Technologies, LLC
- From $29/month. Free trial available.
- by Masas Technologies, LLC
- From $29/month. Free trial available.
Automate customer support with AI that answers questions, handles order requests, and manages returns across chat and email.
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the Mend
Mend combines storefront chat and forwarded email into one AI support workflow for your Shopify store. The app answers customer questions using your product catalog, store policies, and knowledge base while recommending products to shoppers.
It verifies customers before handling order requests like tracking shipments, processing returns and refunds, canceling orders, updating shipping addresses, creating service-recovery discounts, and issuing store credit. You control every action by setting it to Auto, Ask me, or Off.
Configure rules, set limits, require approvals, and enable human takeover when needed. Your team can jump in with replies anytime. Mend automates order support while keeping you in control of how your customer service runs.
Launched: July 20, 2026
Key features
- Answer questions from your catalog, policies, FAQs, and store knowledge
- Support chat and email, verify shoppers, and handle order requests
- Keep control with rules, approvals, team replies, and human takeover
Pricing of Mend
Starter
$29 / month
- 100 customer conversations per month
- 1,000 AI replies per month
- No overages or surprise fees
Growth
$99 / month
- 500 customer conversations per month
- 5,000 AI replies per month
- No overages or surprise fees
Scale
$299 / month
- 2,000 customer conversations per month
- 20,000 AI replies per month
- No overages or surprise fees
