Lumen

by Mani Labs
Free plan available. Free trial available.

0.0 (0)

by Mani Labs
0.0 (0)
on
Free plan available. Free trial available.

AI chatbot that answers order tracking questions instantly, reducing support tickets and improving customer experience.

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About the Lumen

Lumen is an AI chatbot for your Shopify store that answers order tracking questions instantly. When customers ask about their order status, the chatbot pulls real-time tracking details and responds naturally—no support tickets, no waiting for agents. The AI handles order tracking updates through natural conversation, without canned replies or decision trees. If a customer gets frustrated or needs human help, Lumen automatically detects sentiment and escalates to your support team with full context. Customize the chatbot's tone, branding, and widget appearance to match your store's look and feel. Lumen works with any carrier supported by Shopify, so your customers get accurate tracking information every time. The analytics dashboard lets you track deflection rates and monitor customer sentiment, helping you understand how the bot performs and where customers need the most help. Perfect for stores looking to reduce support volume while keeping customers informed about their orders.

Launched: May 18, 2026

Key features

Customers get instant order status and tracking updates via chat
AI responds naturally — no canned replies or decision trees
Frustrated customers are automatically escalated to your team
Customize bot tone, branding, and widget to match your store
Analytics dashboard tracks deflection rate and customer sentiment

Category:

Helpdesk Store management

Pricing of Lumen

Free

50 conversations per month
AI-powered WISMO support
Custom bot name and tone
Widget theme customization
Shopify Theme Editor setup

Pro

$29 / month

700 conversations per month
Email escalation alerts included
Weekly summary reports
Basic analytics and CSV export
Store policies: return and shipping
Widget position and visibility control
Remove Lumen branding

Free trial available

Pro+

$69 / month

Everything in Pro
1,500 conversations per month
Advanced escalation handling
Advanced analytics dashboard
Ticket status editing
Custom AI persona and prompts
Custom bot avatar upload