Looked After: Returns & Claims

by FlexiLay Pty Ltd
From $19/month. Free trial available.

0.0 (0)

by FlexiLay Pty Ltd
0.0 (0)
on
From $19/month. Free trial available.

Handle returns, exchanges, and warranty claims in one organized thread. Manage refunds, labels, and customer communication seamlessly.

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About the Looked After: Returns & Claims

Looked After creates a complete returns desk for your Shopify store. Customers can start returns, exchanges, and warranty claims directly from their account or through a no-login Returns Page. They can upload photos and answer your custom questions while automated rules check return windows and reasons. You can approve, decline, or ask follow-up questions in a logged thread that emails buyers automatically. Send return instructions and shipping labels, create replacement orders, and process refunds through Shopify, issue store credit, or arrange repairs. The app handles restocking on refund and syncs with Shopify returns in both directions. Set rules for return windows, postage costs, restocking fees, and automatic approval. Route cases to your team and use consumer-law compliant wording based on country. Everything stays organized in one thread per case.

Launched: October 12, 2026

Key features

Returns, exchanges and warranty claims from any order or a no-login Returns Page
Rules for windows, who pays postage, restocking fees and automatic approval
Refunds through Shopify, restock on refund, replacement and parts orders
Return instructions and labels, buyer updates and a logged two-way thread
Shopify return sync both ways, team routing and consumer-law wording by country