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Login as Customer: Support
- by Magefan
- Free plan available. Free trial available.
- by Magefan
- Free plan available. Free trial available.
Log in to any customer account directly from Shopify admin to provide faster support - see what customers see, help with orders, and solve issues in real-time. No passwords needed.
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About the Login as Customer: Support
Need to see exactly what your customers see when they need help? Login as Customer lets you access any customer account directly from your Shopify admin without requiring passwords. Support agents can quickly place orders, troubleshoot issues, and guide customers through checkout in real-time. The app works seamlessly with any CRM or helpdesk system through API integration, making customer support faster and more efficient. Whether you're on Shopify Basic or Advanced, the app adapts using different login methods like Multipass or permissions. All support-related logins are tracked for security and compliance, ensuring transparent customer service operations.
Launched: March 16, 2022
Key features
- Log into customer accounts with one click (with or without Multipass)
- Place orders, manage carts (persistent cart), and troubleshoot in real time
- Log in to customer account from any CRM and helpdesk (with API)
- Track support-related logins for transparency and compliance
- Compatible with all Shopify plans (Plus not required)
Integrations with:
- Shopify Admin
Category:
Pricing of Login as Customer: Support
Basic Plan
Free
- Up to 10 customer logins/month
- Limited login history
- Basic API access
- Supports legacy & customer accounts +B2B
- Multipass compatible (not required)
Pro Plan
$39 / month
or $390/year and save 17%
- Unlimited customer logins/month
- Persistent shopping cart sharing
- Create, send pre-built carts to customer
- Full audit logs (on customer accounts)
- View orders placed via admin login
- Log in from CRM or helpdesk (via API)
- Supports legacy & customer accounts +B2B
- Multipass compatible (not required)
