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Know Reply‑AI Email Engagement
- by Know Reply Inc.
- Free plan available. Free trial available.
- by Know Reply Inc.
- Free plan available. Free trial available.
AI-powered email replies for campaigns and order emails. Answers customers with your brand voice using Shopify data automatically.
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About the Know Reply‑AI Email Engagement
Know Reply uses AI to automatically answer customer replies to your campaign and no-reply emails. The app connects directly to your Shopify store to reference products, orders, and customer details, ensuring every response is relevant and personalized for each shopper. AI agents send on-brand replies with configurable tone and knowledge base settings that match your brand voice. When human follow-up is needed, the app seamlessly hands off conversations to your team. The built-in insights dashboard summarizes customer topics, intent, and activity to help inform your campaign planning. Multi-language support handles customer emails in different languages, making engagement accessible globally.
Launched: October 27, 2025
Key features
- AI agents handle replies to campaign and no-reply marketing emails
- Answers are Shopify-aware referencing products, orders, and customer details
- AI agents take action across connected systems
- Insights dashboard summarizes customer topics, needs, and activity
Integrations with:
- Klaviyo,
- Mailchimp,
- Mailgun,
- SendGrid,
- Zendesk
Category:
Pricing of Know Reply‑AI Email Engagement
Free to install
Free
- Draft reply review
- 1 active AI agent
- 20 web pages of AI knowledge
- 7-day analytics
- 50 AI replies/month
Starter
$20 / month
or $200/year and save 17%
- Draft & auto-send replies
- 5 active AI agents
- 100 web pages of AI knowledge
- 20 documents of AI knowledge
- 2 app integrations
- 30-day analytics
Professional
$28 / month
or $280/year and save 17%
- Draft & auto-send replies
- 10 active AI agents
- 1,000 web pages of AI knowledge
- 50 documents of AI knowledge
- 5 app integrations
- Escalation routing
- Advanced analytics (2 yr history)
Premium
$40 / month
or $400/year and save 17%
- Draft & auto-send replies
- 25 active AI agents
- 5,000 web pages of AI knowledge
- 100 documents of AI knowledge
- Unlimited app integrations
- Custom escalation types
- Advanced analytics (2 yr history)
