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Kernvel SupportIQ
- by Kernvel Labs
- Free plan available. Free trial available.
- by Kernvel Labs
- Free plan available. Free trial available.
AI support agent that answers customers, tracks orders, issues refunds, cancels and edits orders—all grounded in your store's policies.
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About the Kernvel SupportIQ
SupportIQ is an AI support agent that handles customer service tasks autonomously. This app answers customer questions, tracks orders, issues refunds, cancels and edits orders, and applies discounts based on your store's policies. Every action is logged in a clear audit trail for full transparency.
Start with suggest mode to review AI responses before they're sent, then switch to fully autonomous mode when you're confident. The agent imports your Shopify policies and order data to provide accurate, grounded responses. It can handle photo submissions and detect fake images.
Works directly on your storefront and integrates with your support inbox. Includes Voice of Customer insights, AI quality monitoring, public API access, and webhooks for compliance and scalability.
Launched: July 24, 2026
Key features
- The autonomous support agent for store.
- An agent that acts, not just answers. App imports your Shopify policies, etc
- Handles photos — and spots fake ones.
- Voice of Customer + AI quality, automatically
- A public API + webhooks. Compliance + scale.
Integrations with:
- chat support,
- Kernvel AI Auction,
- Kernvel GateIQ,
- Kernvel ListIQ,
- Kernvel ReturnIQ
Category:
Pricing of Kernvel SupportIQ
Free
Free
- 50 AI resolutions per month
- Grounded answers from your store's real
- Suggested replies
- Storefront chat widget
- 25 knowledge articles
- Full action audit trail
Starter
$19 / month
or $190/year and save 17%
- 250 AI resolutions per month
- Autonomous actions turn on (guarded)
- Issues refunds up to $50 on its own
- Brand-voice escalation drafts
- Smart escalation to a human
- Storefront AI chat + unified inbox
- 100 knowledge articles
- 24-hour email support
Pro
$49 / month
or $490/year and save 17%
- 1,000 AI resolutions per month
- Issues refunds up to $150 on its own
- Voice-of-Customer insights
- Proactive WISMO Inbox drafts
- Multilingual replies
- Storefront AI chat + unified inbox
- 500 knowledge articles
- Dedicated Support
Scale
$149 / month
or $1,490/year and save 17%
- 5,000 AI resolutions per month
- Issues refunds up to $500 on its own
- Cross-shop benchmarks (anonymized)
- Higher autonomy caps
- Priority processing
- 2,000 knowledge articles
- Dedicated Support
