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Kernvel ReturnsIQ
- by Kernvel Labs
- Free plan available
- by Kernvel Labs
- Free plan available
AI-powered returns management with fraud detection, automated decisions, and predictive analytics for Shopify merchants.
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About the Kernvel ReturnsIQ
ReturnsIQ is an AI-native returns and refunds solution designed for Shopify merchants who've outgrown manual processes but can't justify enterprise pricing like Loop. The app scores every return request in real time to cut return fraud before it costs you. It verifies customer photos for authenticity, predicts which orders will be returned before they ship, and automatically picks the best outcome—refund, store credit, or exchange. Auto-approve clean returns, hard-block known fraud, and review borderline cases with full breakdowns in your queue. Features include a customer return portal, carrier label generation, visual policy builder, automated updates, and deeper return insights. Built specifically for merchants who need smart automation without the enterprise price tag.
Launched: June 9, 2026
Key features
- Generate return labels, automate updates, and get deeper return insights
- Real-time fraud scoring on every return.
- AI photo authenticity, AI decision engine, gift card and much more
- Predictive return-risk at purchase, Visual policy builder
- Customer return portal, Carrier label generation, store credit, etc
Integrations with:
- Customer accounts,
- Easypost,
- Shippo
Category:
Pricing of Kernvel ReturnsIQ
free
Free
- 10 returns per month
- Rule-based fraud scoring
- Customer return portal
- 1 manual approval policy
- Basic email notifications
- 7-day return window
- Analytical dashboard
- Live chat support
Starter
$29 / month
or $290/year and save 17%
- 100 returns per month
- Full AI fraud scoring
- Photo authenticity verification
- Dynamic return windows (VIPs get longer)
- Carrier label generation (Shippo, EPost)
- Sustainability widget + CO2 dashboard
- Audit-grade return log
- Live chat support
Growth
$79 / month
or $790/year and save 17%
- 500 returns per month
- Save-the-Sale conversational agent
- Disposition decision agent
- Buyer-remorse intervention
- Pre-fulfillment return-risk scoring
- Predictive returns forecast (30/60/90)
- Policy AI translator (English → JSON)
- Photo-based return path
Scale
$249 / month
or $2,490/year and save 17%
- Unlimited returns
- Pre-purchase fit prediction
- AI-priority fraud scoring
- White-label portal
- API access (programmatic returns)
- Realtime AI insights
- 100 approval policies
- Dedicated account manager
