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invox
- by Invox
- From $15/month. Free trial available.
- by Invox
- From $15/month. Free trial available.
Support that answers with real order data, plus real profit, ads and chargebacks in one app.
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About the invox
Invox handles customer support emails automatically using real Shopify order data. The app reads incoming support requests, sorts them by type, and writes replies based on actual order status, tracking information, and your store policies. You can let Invox send responses automatically or review them first—the choice is yours for each category.
Manage orders with one-click actions: process refunds, cancel orders, arrange reshipments, or fix shipping addresses instantly. A human only needs to step in when a decision requires judgment.
The Earnings feature calculates real profit by combining revenue with product costs, fees, and Meta and Google ad spend. Disputes automatically assembles and files chargeback evidence before deadlines. Run multiple stores from one account with a convenient store switcher and consolidated profit view. Invox responds in your customer's language, making support truly efficient.
Launched: July 9, 2026
Key features
- Answers in the customer's language, written from real order data
- Sends on its own or waits for your approval — your call, per category
- One-click order actions: refund, cancel, resend, fix shipping address
- One account, several stores — consolidated profit and a store switcher
- Disputes: chargeback evidence assembled and filed before the deadline
Integrations with:
- facebook ads,
- gmail,
- icloud mail,
- migadu,
- outlook,
- yahoo mail
Category:
Pricing of invox
Starter
$15 / month
or $150/year and save 17%
Pro
$35 / month
or $350/year and save 17%
Scale
$55 / month
or $550/year and save 17%
