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inboxpilot
- by inboxpilot
- From $39/month. Free trial available.
- by inboxpilot
- From $39/month. Free trial available.
AI email agent that drafts order-aware replies to customer status and refund questions in Gmail or Outlook using live Shopify data.
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About the inboxpilot
InboxPilot connects your Gmail or Outlook inbox to Shopify and uses AI to draft replies to customer emails about orders, returns, and refunds. When customers ask about order status or tracking, it pulls real data from your Shopify store and writes accurate responses in your brand voice. You review before sending, or set up workflows to auto-send routine replies while routing complex questions to your team. The AI agent learns your policies and help docs to keep answers consistent as email volume grows. It works directly inside Gmail and Outlook, so your support team doesn't need to learn a new helpdesk. InboxPilot also auto-labels and prioritizes incoming emails by topic and urgency, helping your team focus on questions that truly need human attention while handling status and refund inquiries efficiently.
Launched: October 27, 2026
Key features
- Order-aware drafts pull live Shopify order status and tracking into replies
- Works inside Gmail and Outlook, no new helpdesk for your team to learn
- Learns your policies and help docs so replies match your business
- Auto-labels and prioritizes incoming email by topic and urgency
- Workflows auto-send routine replies and route edge cases to your team
Integrations with:
- Gmail,
- Microsoft 365,
- Outlook
Category:
Pricing of inboxpilot
Starter
$39 / month
or $390/year and save 17%
- 1,000 conversations a month
- Unlimited emails processed
- 1 connected Gmail or Outlook inbox
- Live Shopify order and tracking lookups
- AI drafts in your brand voice
- Case grouping across threads
Growth
$99 / month
or $990/year and save 17%
- 3,000 conversations a month
- Auto-replies
- Unlimited team members
- Remove InboxPilot branding
- Live Shopify order and tracking lookups
- Knowledge base grounding
Business
$249 / month
or $2,490/year and save 17%
- 6,000 conversations a month
- Auto-replies
- Unlimited email workflows
- Unlimited team members
- Remove InboxPilot branding
- Live Shopify order and tracking lookups
- Knowledge base grounding
Scale
$499 / month
or $4,990/year and save 17%
- 20,000 conversations a month
- 10 connected inboxes
- Onboarding session for your team
- Self-hosted deployment
- Unlimited team members
- Custom integrations
- Priority support
