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HumanTouch: Helpdesk & Chat
- by Human Touch Technologies Inc.
- From $39/month. Free trial available.
- by Human Touch Technologies Inc.
- From $39/month. Free trial available.
Customer support with verified human agents backed by transparent AI. Unified inbox for email, chat & social with Shopify-native tools.
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About the HumanTouch: Helpdesk & Chat
HumanTouch: Helpdesk & Chat combines verified human agents with transparent AI to deliver customer support you can trust. This Shopify-native platform unifies email, live chat, and social messages into one inbox where you can view orders, issue refunds, and manage tickets seamlessly.
The AI assistant Hewie helps pull order details in real-time and auto-drafts responses, but every AI-generated message gets reviewed by human agents before sending. Handle repetitive inquiries with automations and saved replies, add internal notes for team collaboration, and publish self-serve articles to your knowledge base.
Real-time chat support connects customers with verified humans, not bots. Reduce ticket volume with self-serve options while maintaining the human touch that builds customer trust. All customer support tools work natively within Shopify for simple, efficient helpdesk management.
Launched: June 22, 2026
Key features
- Unified Inbox: Email, Chat & Social all in one place.
- Live Chat: Respond to customers in real-time with real verified humans.
- Transparent AI: verified human agents are supported by AI that learns your store
- Knowledge Base: Easily publish self-serve articles to your knowledge base.
- Automations & Saved Replies: Create selfserve options to decrease ticket volume.
Integrations with:
- Shopify Admin
Category:
Pricing of HumanTouch: Helpdesk & Chat
Human Enabled
$39 / month
or $396/year and save 15%
- Up to 3 verified support agents
- Up to 500 tickets/month
- Unified inbox — email, chat, and social
- Live Chat & Extended Shopify Actions
- Up to 300 Hewie AI Assists/mth
Human Empowered
$99 / month
or $996/year and save 16%
- Up to 10 Verified Support Agents
- Up to 2,500 tickets/month
- 1,500 Hewie AI Assists Included
- Advanced Routing & Automations
- Performance Dashboard & CSAT Tracking
- Plus Everything in Human Enabled
Human Unleashed
$299 / month
or $2,988/year and save 17%
- Unlimited Verified Support Agents
- Up to 10,000 tickets/month, then 0.05c
- Up to 5,000 Hewie AI Assists/mth
- Dedicated Onboarding Specialist
- Plus Everything in Human Empowered
