HiveChat ‑ Live Chat & Chatbot

Name: HiveChat ‑ Live Chat & Chatbot
Brand: Hive Interactive
Availability: InStock
Rating: 5.0 (1 reviews)

by Hive Interactive
Free plan available. Free trial available.

5.0 (1)

by Hive Interactive
5.0 (1)
on
Free plan available. Free trial available.

Chat with customers in real-time using a customizable widget. Automate replies, recommend products, and manage conversations from Shopify admin.

Install from Shopify App Store

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About the HiveChat ‑ Live Chat & Chatbot

HiveChat helps online merchants answer customer questions through a live chat widget on their storefront. All conversations are managed directly in Shopify admin, making it easy to handle shopper inquiries without switching platforms. The chat widget can be customized to match your store's branding, with options to set business hours and create quick replies for faster responses. The chatbot uses rule-based automation to answer common questions automatically, saving time on repetitive inquiries. Merchants can recommend products directly inside the chat to help customers find what they need. Team collaboration features include chat assignment, internal notes, and canned replies for efficient conversation management. When customers go offline, follow-up emails can be sent to continue the conversation. The app tracks key metrics including conversations, escalations, clicks, and customer satisfaction to help improve support quality over time.

Launched: May 8, 2026

Key features

Answer common questions automatically with rule-based chat replies
Recommend products directly inside chat
Manage chats with assignment, notes, and canned replies
Follow up by email when customers leave the chat
Track conversations, escalations, clicks, and satisfaction

Integrations with:

Shopify Admin

Category:

Chat Store management

Pricing of HiveChat ‑ Live Chat & Chatbot

Free

Unlimited conversations
Advanced analytics
Up to 3 automation rules
Up to 3 canned responses
Highly customizable
1 supported language
90 days chat history

Basic

$9.99 / month

or $99.90/year and save 17%

Up to 20 automation rules
Up to 20 canned responses
3 supported languages
Custom email templates
365 days chat history

Free trial available

Pro

$29.99 / month

or $299.90/year and save 17%

Unlimited automation rules
Unlimited canned responses
5 supported languages
Unlimited chat history

Free trial available

Install from Shopify App Store