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Hive Help Desk
- by Backroom Studio
- Free plan available. Free trial available.
- by Backroom Studio
- Free plan available. Free trial available.
Manage all customer support channels in one shared inbox. Live chat, email, Messenger, Instagram, WhatsApp & SMS with Shopify order details.
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About the Hive Help Desk
Hive Help Desk is an all-in-one helpdesk solution that consolidates your customer support channels into a single shared inbox. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from one unified dashboard. Your support agents can access Shopify order details and customer information directly within each conversation, making it easier to resolve issues quickly. The app includes real-time message translation across five languages, helping you communicate with customers worldwide. Use template responses to speed up reply times and set up automation rules to route tickets based on channel or language. Track team performance with SLA monitoring and response time metrics. Add a customizable chat widget to your store with business hours settings and an omnichannel menu. Perfect for teams looking to centralize customer support operations and improve efficiency across multiple communication channels.
Launched: June 30, 2026
Key features
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
- Automation rules to route and assign tickets by channel or language
Integrations with:
- Facebook,
- Instagram,
- Linnworks,
- Twilio,
- Woocommerce
Category:
Pricing of Hive Help Desk
Free
Free
- Email + 1 channel
- 1 agent seat
- 100 conversations/month
- Community support
Starter
$49 / month
or $468/year and save 20%
- EVERYTHING IN FREE, PLUS
- All channels (Shopify, eBay, Amazon, Mir
- 2 agent seats
- 500 conversations/month
- Email support
Growth
$189 / month
or $1,788/year and save 21%
- EVERYTHING IN STARTER, PLUS
- 5 agent seats
- 2,000 conversations/month
- Buzz AI bot + copilot
- Macros + automations
Pro
$439 / month
or $4,188/year and save 21%
- EVERYTHING IN GROWTH, PLUS
- Unlimited agents
- 10,000 conversations/month
- Custom forms + screen share
- Multi-brand support
