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Helpium: AI Support Chat
- by Helpium, LLC
- From $14.99/month. Free trial available.
- by Helpium, LLC
- From $14.99/month. Free trial available.
AI chat that answers customer questions and handles order tracking, cancellations, returns, and refunds—so your support team spends less time on repetitive requests.
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About the Helpium: AI Support Chat
Helpium adds an AI chat widget to your Shopify store that instantly answers customer questions using your store's own knowledge. Shoppers can check order status, cancel orders, and start returns or refunds directly in the chat, reducing repetitive support tickets for your team. When customers need human help, conversations automatically hand off to a live agent. The chat widget activates with a single theme toggle—no coding required. Customize the widget's color, position, and bot name to match your brand and provide seamless customer support.
Launched: June 16, 2026
Key features
- AI answers shopper questions instantly from your store's own knowledge
- Customers track orders, cancel them, and start returns or refunds in chat
- Hands off to a live agent when a shopper needs human help
- Turn on the chat widget with a single theme toggle, no coding needed
- Match the widget's color, position, and bot name to your brand
Category:
Pricing of Helpium: AI Support Chat
Basic
$14.99 / month
or $144/year and save 20%
- Unlimited seats
- 15,000 AI messages/mo
- Live chat widget
- Order, product & policy answers
Pro
$49.99 / month
or $504/year and save 16%
- Everything in Basic
- 100,000 AI messages/mo
- Custom AI actions and workflows
Pro Max
$99.99 / month
or $999/year and save 17%
- Everything in Pro
- 250,000 AI messages/mo
- Priority support
