HelpEcho ‑ HelpDesk & AI Chat
- by HelpEcho
- Free plan available
AI-powered helpdesk with chatbot, knowledge base, and ticketing system. Automate support, reduce tickets, and help customers 24/7.
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About the HelpEcho ‑ HelpDesk & AI Chat
HelpEcho is a complete customer support solution that combines an AI chatbot, helpdesk ticketing system, and knowledge base in one platform. The AI chatbot works around the clock to answer customer questions and suggest products, while your support team handles more complex issues. Create a self-service knowledge base where customers can find answers on their own, reducing ticket volume. The system automatically converts customer emails into support tickets so no inquiry gets missed. Use the AI-powered reply writer to generate professional responses quickly, or set up saved replies and automated workflows for common questions. Features include unlimited agents, automatic ticket assignment and routing, and organized categories for efficient customer support management.
Key features
- AI Chatbot answers customer questions 24/7 with product recommendations.
- Build a self-service Knowledge Base so customers find answers themselves.
- Turn customer emails into support tickets automatically. Never miss an inquiry.
- Generate professional replies instantly with AI-powered reply writer.
- Automate workflows with saved replies, ticket assignment, and routing.
Pricing of HelpEcho ‑ HelpDesk & AI Chat
Free Plan
Free
- 10 Tickets/month
- 10 AI Operations/month
- 1 Mailbox
- AI Chatbot Widget
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
Starter Plan
$5.99 / month
or $59.99/year and save 17%
- 50 Tickets/month
- 50 AI Operations/month
- 3 Mailboxes
- AI Chatbot Widget
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
Basic Plan
$19.99 / month
or $199.99/year and save 17%
- 300 Tickets/month
- 100 AI Operations/month
- 5 Mailboxes
- AI Chatbot Widget
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
Pro Plan
$49.99 / month
or $499.99/year and save 17%
- 1,000 Tickets/month
- 500 AI Operations/month
- 10 Mailboxes
- AI Chatbot Widget
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
