Helpdesk MX & Live Chat
- by Mirasvit Ecommerce Solutions
- Free
Manage all customer emails and contact forms in one organized helpdesk inbox. Track tickets, reduce back-and-forth, and resolve issues faster.
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About the Helpdesk MX & Live Chat
Centralize customer support with a helpdesk that turns emails and contact form submissions into trackable tickets. This unified inbox captures all customer inquiries in one place so nothing gets missed. Collect key details up front to reduce back-and-forth and speed up resolution times.
Stay organized with custom ticket statuses and workflow rules that fit your support process. Search and filter tickets by status and topic to find what you need quickly. View full message history on every ticket to resolve issues in a single reply. Keep your support inbox clean and manageable while delivering faster responses to customers.
Key features
- See every inquiry in one unified inbox so nothing gets missed.
- Keep work organized by creating custom ticket statuses and workflow rules.
- View past messages on each ticket to resolve issues in a single reply.
