News
Shopify SEO
Shopify development
MX: Helpdesk & Live Chat
- by Mirasvit Ecommerce Solutions
- Free
Manage all customer support in one place: email, live chat, Facebook, Instagram, and WhatsApp with AI-powered responses and order details.
Need a hand setting up this app? We are ready to help!
Claim app
Verify your developer profile to earn a badge and build trust to your apps
About the MX: Helpdesk & Live Chat
MX: Helpdesk & Live Chat brings all your customer support channels into one unified inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together as trackable helpdesk tickets. The app automatically captures Shopify order information, letting you view order numbers, dates, and totals directly within each ticket. Save time with AI-powered reply suggestions and ready-made templates for faster responses. Create custom ticket statuses and workflow rules to keep your team organized. Engage visitors through live chat while accessing their complete ticket history to resolve issues quickly. Built-in dashboards help you stay on top of all customer conversations without missing any messages.
Launched: October 15, 2025
Key features
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
