MX: Helpdesk & Live Chat
- by Mirasvit Ecommerce Solutions
- Free
Manage all customer support in one place: email, live chat, Facebook, Instagram & WhatsApp. Turn messages into tickets with AI-powered replies.
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About the MX: Helpdesk & Live Chat
MX: Helpdesk & Live Chat brings all your customer support into one unified inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together as trackable helpdesk tickets. The app automatically captures Shopify order information, letting you view order numbers, dates, and totals directly within tickets. Create custom ticket statuses and workflow rules to keep your team organized. Engage visitors with live chat while accessing their complete ticket history to resolve issues quickly. AI-powered reply suggestions and ready-made templates help you respond faster and smarter. Monitor everything through intuitive dashboards and never miss a customer message again.
Key features
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
