eDesk
- by xSellco Ltd
- From $49/month. Free trial available.
Scale your customer support with AI-powered eDesk. Centralize conversations, enable 24/7 self-service, and let AI help your team respond faster while managing Shopify orders in one place.
About the eDesk
Key features
- All customer conversations centralized in one inbox
- 24/7 self-service for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Advanced reporting to optimize performance with actionable insights
Pricing of eDesk
Essential
$49 / month
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
Growth
$115 / month
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
Professional
$149 / month
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
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