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eDesk ‑ AI, Helpdesk & Chat
- by xSellco Ltd
- From $49/month. Free trial available.
- by xSellco Ltd
- From $49/month. Free trial available.
AI-powered helpdesk that centralizes customer conversations from Shopify and 300+ channels into one intelligent inbox.
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About the eDesk ‑ AI, Helpdesk & Chat
eDesk is a helpdesk and customer support software built for eCommerce brands. This AI-powered platform integrates with your Shopify store and over 300 marketplaces to centralize all customer conversations in one intelligent inbox. The app helps you resolve customer queries faster with AI-assisted support tools that boost agent productivity. Features include a 24/7 chatbot that handles common questions and purchases, the ability to adjust Shopify orders directly within eDesk without switching tabs, and Pre-sales functionality that turns support interactions into sales opportunities. Get started in minutes and deliver exceptional customer experiences that drive repeat purchases while scaling your customer service operations.
Launched: July 12, 2016
Key features
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Integrations with:
- 250+ Integrations,
- Amazon,
- Instagram,
- Klaviyo,
- TikTok Shop,
Pricing of eDesk ‑ AI, Helpdesk & Chat
Essential
$49 / month
or $468/year and save 20%
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
Growth
$115 / month
or $1,068/year and save 23%
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
Professional
$149 / month
or $1,428/year and save 20%
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
