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Gorgias: AI Helpdesk & Chat
- by Gorgias Inc.
- From $10/month. Free trial available.
- by Gorgias Inc.
- From $10/month. Free trial available.
AI-powered helpdesk for Shopify that unifies customer support across email, live chat, SMS, social media, and voice in one inbox.
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About the Gorgias: AI Helpdesk & Chat
Gorgias is a Shopify-native helpdesk that brings all your customer service channels into one unified inbox. Manage email, live chat, SMS, social media, and voice support while viewing complete order and customer history right inside your tickets.
The AI Agent handles common customer questions about orders, shipping, and returns around the clock. It takes actions you control and passes conversations to your team with full context when needed. Use the AI Shopping Assistant to answer product questions and recommend items to shoppers.
Edit orders, process refunds, and cancel orders directly from support tickets without switching tabs. Automate repetitive work with rules, macros, and auto-tagging to save time. Set your brand voice, build custom support workflows, and track team performance with detailed analytics and revenue tracking to measure your customer experience impact.
Launched: March 1, 2017
Key features
- AI Agent that handles order, shipping and return questions 24/7
- Shopify-native helpdesk: edit orders, refund and cancel inside tickets
- Unified inbox for email, live chat, SMS, social and voice
- Rules, macros and auto-tagging to automate repetitive tickets
- Support analytics and revenue tracking to measure customer experience
Integrations with:
- Checkout,
- Shopify Flow,
- Shopify Admin,
- AfterShip,
- Attentive,
- Klaviyo,
- Loop Returns,
- Recharge,
- Yotpo
Pricing of Gorgias: AI Helpdesk & Chat
Starter plan
$10 / month
- 3 customer support agents
- 50 tickets per month included
- Live chat
- AI Agent add-on available
Basic plan
$60 / month
or $600/year and save 17%
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- AI Agent add-on available
Pro plan
$360 / month
or $3,600/year and save 17%
- Up to 500 customer support agents
- 2000 tickets included
- Live chat
- Customer service
- AI Agent add-on available
Advanced plan
$900 / month
or $9,000/year and save 17%
- Up to 500 customer support agents
- 5000 tickets included
- Live chat
- Customer service
- AI Agent add-on available
