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Gorgias: AI, Helpdesk & Chat
- by Gorgias Inc.
- From $10/month. Free trial available.
- by Gorgias Inc.
- From $10/month. Free trial available.
AI-powered helpdesk that automates customer support, drives sales, and manages conversations across email, chat, social, voice, and SMS.
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About the Gorgias: AI, Helpdesk & Chat
Gorgias combines a helpdesk built for ecommerce with conversational AI to improve customer experience throughout the shopping journey. This customer service platform helps brands support, sell, and re-engage shoppers at scale using AI-driven automation.
The app manages all customer conversations in one unified inbox across email, chat, social media, voice, and SMS. Its AI Agent handles autonomous ticket resolution end-to-end, while the AI Shopping Assistant recommends products and guides shoppers in real time.
Automate high-volume support requests, enable self-service options, and route important conversations to your human team when needed. With 100+ integrations, Gorgias connects your commerce stack to power the full customer journey. Turn customer conversations into actionable analytics and insights that drive revenue for your store.
Launched: March 1, 2017
Key features
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
Integrations with:
- Checkout,
- Shopify Flow,
- Shopify Admin,
- 20+ Integrations,
- Aircall,
- Attentive,
- Klaviyo,
- Recharge,
- Yotpo
Pricing of Gorgias: AI, Helpdesk & Chat
Starter plan
$10 / month
- 3 customer support agents
- 50 tickets per month included
- Live chat
Basic plan
$60 / month
or $600/year and save 17%
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Pro plan
$360 / month
or $3,600/year and save 17%
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Advanced plan
$900 / month
or $9,000/year and save 17%
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
